maersk nigeria vacancies

Freight Controller

Introduction to Safmarine Nigeria Limited (SCL)

Nigeria is the second largest import Country in Sub Saharan Africa Area in terms of Container Business. With a population of 140 million and strong trade ties to the surrounding countries, Nigeria is a developing economy poised for double digit growth in trade and related economical activity. Nigeria acts as a focus for the NBT Cluster Structure, encompassing Benin, Togo and Niger, and thus assuming a coordinating role in creating functional centers of excellence within this geographical scope. The host country, Nigeria (with a population of 140million and strong trade ties to the surrounding countries), is the second largest Import Country in Sub Saharan Africa Area in terms of Container Business.

Safmarine Nigeria continues to grow aggressively and has in the last 3 years doubled its business, and expanded both its office and liner service network to encompass all maritime/commercial centers in Nigeria. Nigeria is also acting as focus for the NBT Cluster Structure, encompassing Benin, Togo and Niger, and thus assuming an important coordinating role in creating functional centers of excellence within this geographical scope. We have a very diverse organization and with huge potential and opportunities, we look forward to bringing exciting and innovative people to our team!

The Position: Freight Controller.

An opportunity exists for a Freight Controller who will be fully accountable for the
coordinating internal reconciliation and communicating externally with clients owing the company money.

Functions will include:

1. Outstanding invoices
¡õ Receive information weekly from NGAFINREP, analyze and reconcile per account
¡õ be pro-active and maintain constant focus on Safmarines top 20 debtors. Reconciliation for all top 20 debtors should be a constant process
¡õ Reconcile outstandings per client and address, either through direct contact or in collaboration with our Sales staff or client owners in the import department
¡õ Ensure that clients¡¯ feedback is received within agreed deadlines.
¡õ Follow up with our finance department on handling reconciliation and write-offs once agreed with clients. Ensure that systems updates are being performed promptly and within agreed deadlines.

2. Report weekly on progress. Develop a smart report for that purpose
¡õ Focus on measured achievements and challenges
¡õ Refer to action points as stated in your previous report
¡õ Rather than talk totals, talk clients and have your updated overview for all top 20 debtors, inclusive comments on progress
¡õ Focus on recommendations
¡õ Focus on having action plans per client. Including a clear definition of targets
¡õ Recommend write-offs in case no other solution exists.

3. Keep records on longstanding invoices, per client; communication with clients ¨C feedback received ¨C actions agreed
¡õ File all communication related to specific cases

4. Recommend a firm client approach
¡õ with the cooperation of your colleagues in the import team and the team at the release counter, coordinate and agree on a clients approach for those clients having outstanding debts. Liaise with your colleagues following up on longstanding containers and propose a consistent joint approach toward our clients having longstanding containers or owing us money.

Generally:

¡õ Attend and execute all customer queries promptly. Especially on problem issues that may occur. Guide colleagues in the team whenever required. Take full ownership and initiative and ensure that clients perceive Safmarine as ¡®on the ball¡¯ when it comes to solving problems when they occur
¡õ Inter and Intra department coordination - (especially with ML Sales and back office counter staff)
¡õ Attend to mail communications ¨C ensure prompt and effective communication. Ensure clear differentiation between internal correspondence and external correspondence (clients ¨C overseas agents)
¡õ Handle customer¡¯s complaints and ensure corrective actions are initiated, thus preventing that same mistakes happen again.
¡õ Zero defect Account Handling for Global and Strategic Customers
¡õ Be involved and execute service in any/all SOPs set within the Region and contribute to the further development of these.
¡õ Support the Eastern Nigerian branch whenever and wherever needed and share best practices with the aim to improve the overall result.
¡õ Any other functions given to be handled on a need basis.

Knowledge, Skills & Qualifications:
¡õ Sound understanding of the shipping and logistics.
¡õ Superior working knowledge of Excel.
¡õ MS Office
¡õ Interpersonal & Communication skills
¡õ Further develop problem solving skills.
¡õ Report writing / reporting skills


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