MTN NIGERIA VACANCIES

Job Title

Customer Care Representative (Technical Helpdesk)
Department:

Customer Relations

Location:
Lagos

Job Description:

Resolve Customer Queries
Identify and resolve customer queries effectively and efficiently, whilst

maintaining the acceptable service quality standard
Follow through on customer queries ensuring prompt resolution and feedback

Escalate and route customer issues to the relevant process operators
Perform necessary system transactions related to customer request

Use organization and time management tools to track cases and meet turn-around-times and other required metrics
Promote Company Products and Services

Market MTN products and services to current and potential customers
Provide advice to customers on what package(s) will suit their needs
Enlighten and educate customers on new products and initiatives within MTN

Educate customer on use of products and services
Provide information regarding account or product enquiries
Reports

Document actions taken to resolve client problems.
Generate periodic reports and other ad-hoc reports as requested by Team lead

Job Conditions: Extended work hours including shifts and weekends Normal MTNN office environment

Reporting To: Technical Helpdesk Team Lead
Required Skills:

1 - 2 years relevant work experience in the service industry
Employment Status :

Permanent
Qualification:
First Degree

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